Every price we charge in Santa Clara, published.

Weekends and holidays are charged at daytime figures. Arrival between 8pm and midnight adds $45, and arrival between midnight and 7am adds $80. Both are counted inside the figure at the moment you agree to it. A $115 house lockout is therefore $160 in the evening and $195 overnight, and that is the number quoted, not a daytime number with a surcharge produced at the door.

The $89 service call, the labour, the parts fitted, and any evening or overnight hour, combined into one number before you say yes. Distance, stairs, a gated complex or a parking structure do not change it. The only thing that adds to it is a second job you ask for once the technician is there, such as rekeying the other doors after a lockout. That is quoted as its own line, and it starts only after you agree.

Only if you agree to it after non-destructive methods have been tried. Apartment cylinders, residential deadbolts, most aluminum storefront hardware, wafer locks on mailboxes and cabinets, and most car doors open with picks, decoders, bypass tools or an air wedge and keep working afterwards. Drilling comes up when a cylinder is high-security, already damaged, or seized by a snapped key or corrosion. In that case the technician explains the mechanism, names the replacement part and its cost, and the total stays at the figure agreed on the call.

Rekeying repins the cylinders already on the door so every old key stops turning, at $24 to $39 per cylinder with the $89 visit inside the total. For one unit that usually means the entry door and the mailbox keyed alike; a garage or storage lock can be added to the same key. A building master, if your complex runs one, keeps working. The receipt lists each cylinder by unit and door, which is the format property managers and relocation coordinators tend to want. If you have several units turning over in the same week, say so on the call and they are quoted as one visit rather than several.